Effective Date: October 16, 2023
At newnbajerseys.com, our primary objective is to offer top-quality products and exceptional services to our esteemed customers. We recognize that there might be situations where you need to initiate a product return. This return policy outlines the procedures for returning items purchased from our online platform at newnbajerseys.com. We urge you to carefully read and comprehend this policy to fully grasp the process.
Eligibility for Returns To qualify for a return, the following conditions must be met:
- Products must remain unused, sealed, and in their original condition.
- Requests for returns must be submitted within 7 days from the delivery date.
- Customized or personalized items can be returned if they are received in a damaged or defective state.
Return Process To initiate a return, please adhere to these steps:
- Contact our customer support team at newnbajerseys@hotmail.com and provide your order number along with the reason for the return.
- Our team will assist you in the return process and issue a Return Merchandise Authorization Number (RMA) if applicable.
- Pack the item securely in its original packaging, including all accessories.
- Clearly indicate the RMA number, if provided, on the outside of the package.
- Ship the items to the designated return address provided by our customer support team.
Return Shipping and Charges The customer is responsible for covering the return shipping costs unless the item is damaged, defective, or incorrect. In such cases, we will furnish a prepaid return shipping label.
Refunds and Processing Time Once we receive and inspect the returned item, we will initiate the refund process within 7 business days. Refunds will be credited to the original payment method used. The processing duration may vary based on your payment provider.
Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or incorrect, please promptly contact our customer support team. We will expedite the resolution by offering a replacement or refund, which includes applicable shipping charges.
Exchanges We do not currently facilitate direct exchanges. Should you wish to exchange an item, kindly initiate a return for the original item and proceed to place a new order on our website.
Cancellation Policy If you wish to cancel your order, please contact our customer support team immediately. If the order has not been processed or shipped, we will make every effort to accommodate your request.
Contact Us For any queries or concerns regarding our return policy or the return process, please do not hesitate to contact us via email at newbasketballjersey@hotmail.com.